Description
These Whistler businesses have industry-leading service delivery and have made an impact on the Whistler guest experience. They have introduced and implemented service strategies that allow them to deliver exceptional customer service and consistently exceed customers' expectations.
Requirements
An eligible candidate must:
- Deliver industry leading service
- Make an impact on the Whistler guest experience
- Implement successful service strategies across the business ensuring customer expectations are exceeded
- Implement a culture of Service Excellence in their workplace in line with the Chamber's WE Go BIG! customer service training:
- We create Belonging
- We Initiate with purpose
- We Go Beyond every day
- Have 34 employees or less – If you have access to resources from a parent organization or head office that you do not pay for then you're a large business!
SCORING MATRIX
Nominations are reviewed by their ability to demonstrate the below factors. The use of concrete examples, unpaid recognition and any documented proof can enhance your application.
| Factor | Weighting |
| Service delivery | 20% |
| Team impact | 20% |
| Service strategies | 20% |
| Demonstrate WE Go BIG! | 20% |
| Credentials | 20% |
Who should be nominated?
A small business that consistently delivers exceptional customer experiences and demonstrates a strong commitment to service excellence.
Think: Businesses whose team members go above and beyond to create memorable experiences for customers and guests.
